Collect, analyze & track customer data and start understanding and engaging with them through your customized touch point
Customer Engagement
Customer Insight Tools
Flexmenus, Flexsurveys, and Flexcards are a suite of digital tools designed to enhance the dining experience and gather valuable customer feedback. Customizable menus, easy-to-use surveys, and powerful gift card services streamline operations and promote customer loyalty.
Operational
Customer Insight
Measure, track & set KPIs for key operational metrics such as average cover, number of tables served & number of bills. Analyse staff performance and ensure staffing is aligned with each location's unique peak times. Introduce dynamic pricing strategies to maximize profitability.
Behavioral
Trend Analysis
Critical insights into menu performance, highlighting customer preferences and sales trends to inform strategic menu development. Identifying standout dishes and areas for improvement in menu optimization, enhancing both profitability and customer satisfaction.
Modules:
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Flexmenus
A digital menu for your dine-in and delivery with your brand's look & feel like no other
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Flexsurveys
Give your customers and easy-to-use, digital surveying tool so that they can always reach you and you can gather valuable feedback from your real customers"
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Net Promoter Score
A way of measuring customer experience by asking one simple question "How likely would you recommend our restaurant to a friend/family member?" NPS is used as a universal customer experience management and target setting tool.
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Customer Interests & Demographics
See how Social Media Platforms (e.g. Google, Facebook etc.) define your customers. Use the interests and demographics generated to get the best ROI from your digital marketing campaigns by always choosing your actual target audience
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New vs. Repeat Customer Trends
Look at the ratio of new customers to repeat customers by store to ensure each of your locations maintains a healthy mix
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Customer Journey (Menu Browsing Analysis)
Look at your menu's performance from a browsing and customer experience perspective, not just sales. KPIs such as items removed from basket at checkout, average time spent on menu and much more
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Branch Peak Hours
See store peak times to create successful happy hours to ensure a healthy peak graph
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Upselling new and chosen items
Push selected items to customers through your dedicated ads space on your flexsurveys and flexmenus
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Customer A/B Testing
Present your restaurant menu in different ways to samples of your audience and choose the way that works the most
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Customer Habbits & Preferences
Look at customer average spend, re-order rates etc. to better cater for your customers' ever-changing needs
